Help Center

We guarantee to reply to all the messages from our customers within 24h(48h on holidays). We won't reply to business/promotion emails unless we have any interest. If you are customers and cannot receive any feedback out of time, that means your contact info is not correct or we cannot contact you by this info and please use other channels to contact us. Recommend to contact us by Messenger.

Sorry that we don't offer this service.

We accept the following forms of secure payment:

(1) PayPal(support 200+ countries debit & credit card and buyer protection )

(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.)

(3) Visa, Mastercard, JCB, American Express, Maestro Credit Card Directly

(4) Western Union

We use USD as our normal price tab. However, we accept several currencies and it will auto-translate the currency based on your location. If you want to change currency, just click the currency code on the top right of our store( top left menu on mobile). Kindly note different payment methods support different currencies when checking out.

Our ads use USD as currency and our store will translate the currency base on your location. So $99 USD may translate into $142.46 AUD. We are trying to mark the currency code in the ads and promotions but sometimes it's uncontrolled by us. 

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, BanyDoll cannot declare purchased items as a gift or list an amount that lower than the actual product price.

We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

Ordering online from BanyDoll.com is easy! When viewing an item click ‘Add to Cart’. Once you have your desired items in your Cart, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. And then you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

It is only possible to make a change to your order within 6 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service team with your change /cancellation request details included.

Email address is important that it's the only way we can contact you. Sometimes, emails address from aol.com, comcast.net and icloud.com refuse to receive our notifications emails. Please check the email address and contact us through other email address( like Gmail ), live chat or Messenger. We guarantee to reply to all the messages from our customers within 24h(48h on holidays). Once you cannot receive any feedback, that means your contact info is not correct and please use other channels to contact us.

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

Please confirm that your email address is correct and your email server doesn't refuse our auto-send emails. If you can receive the confirmation email and cannot get shipping update email, that may our staff is processing your baby doll and you can wait or send an email to us to get the update. Once you get a shipping confirmation email, you can click the "view your order" button to get tracking info.

How to track my package? Is there any track number of my package?

Every order from our store will have a tracking number after shipping. Once you receive the shipping confirmatin email, you can click "view your order" button and get shipping details from the order page.

Our packages need to pass across customs and usually this progress takes a few days only by the self-service facility. Sometimes the customs officials will check the packages manually and it will take an uncertain time. This situation is not common but once it happens, please wait with patience.

Sorry that something wrong happened. Please confirm your order and contact us as soon as possible. To save times, please take some photos or video about the shipping waybill goods in the package.

We offer a 100% refund within 30 days after delivered. Customers may have the duty to pay the return shipping fee if the package needs return. The package arrived with broken/wrong goods will not ask any additional fee. Click to see our return/refund policy details. 

Most of our baby dolls are made of materials safe vinyl, silicone and PP cotton. Please carefully check the chart in the description of every product.

Sorry that we don't have a magazine.

Click to see all of our collections. You can use simple words to search on our site. Also, you can visit all our baby dolls and use filters to find what you want. Here is the guide to use filters:

We don't have e-books right now but we update some articles and tips to guide our customers. Please visit the articles here: Dolls Care

Our blogs that may help you: News, Blog

We offer long term 10% OFF for first order on our website. Code: BD1.

Buy one(baby dolls or clothes) get one item (clothes) 30% Off. Code: CLOTHES.

You can also join the spin game(pop up afer 10s the first time you visit our site) to get coupons.

We have short-term coupons on some festivals and events. Please do subscribe our newletters, or follow our facebook page to get coupons at once.

When you reach the checkout page, you can find a “Enter your discount code here” text box, enter the code and click the “Apply” button. If your order matches the conditions, the total price will cut down at once.

1. Please confirm that you enter the right code. 

2. Make sure that you match the limited-use conditions. 1) Check if you match the min-price limited. We use USD as the currency of coupon, and our store will auto-translate the currency based on your location, so you may check the currency to ensure you match the min-price purchase limited. 2) Many coupons can be used only once for each customer. Please confirm that you never use this code before. 3) Please check the code is before ending date.

3. If all above doesn't work, please contact us.