What kinds of payment are accepted?
We accept the following forms of secure payment:
(2) Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
(3) Credit Card Directly
(4) Western Union
What currencies can I pay?
We accept several currencies. Kindly note different payment methods support different currencies when checking out.
Is my privacy and personal information secure on your site?
We provide among the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.
Will I have to pay any sales tax?
Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers.Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, BanyDoll cannot declare purchased items as a gift or list an amount that lower than the actual product price.
How do I place my order?
Ordering online from BanyDoll.com is easy! When viewing an item click ‘Add to Cart’. Once you have your desired items in your Cart, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. And then you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!
How long can items be stored for in my shopping cart?
The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.
An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
Can I cancel /make changes to the order I just placed?
It is only possible to make a change to your order within 6 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Service team with your change /cancellation request details included.
How to clean your reborn doll?
The dust and dirt may accumulate on your baby doll. The buildups of the dust will start damaging the color and integrity of your reborn baby slowly. Try not to give a bath to your baby doll as water is harmful to the surface of the doll.
For basic cleaning, use a soft brush or feather to remove the dust on the surface. To deep clean, remove the clothing of baby doll as it is in birthday suit. Once your baby is buck-naked, take a towel slightly wet with warm water and wipe down your reborn gently from head to toe.
You may also use a non-toxic soap or detergent to lather away stubborn stains. Avoid excessive scrubbing it may produce scratches on baby’s body. Wipe the body with a dry towel and put its clothes back once it’s clean.
All of us humans leave behind traces of our own sweat and oil when we play with a doll for any length of time. The oil allows dirt and debris to "stick" to the doll's vinyl skin. If the doll has just a light smattering of grime and looks a tad grungy, you can wipe down its skin with baby wipes. Try not to give a bath to your baby doll as water is harmful to the surface of the doll. Be careful as you clean the doll's face. Don't use too much "elbow grease" when combating any grease or grime. If you clean too hard, you can accidentally ruin the doll's facial painting.
For basic cleaning, use a soft brush or feather to remove the dust on the surface. To deep clean, remove the clothing of baby doll as it is in birthday suit. You may also use a non-toxic soap or detergent to lather away stubborn stains. take a towel slightly wet with warm water and wipe down your reborn gently from head to toe. Avoid excessive scrubbing it may produce scratches on reborn’s body. Wipe the body with a dry towel and put its clothes back once it’s clean.