1. Refunds will be processed in 1-3business days after we receive your return.

The exact time can vary and is subject to the individual payment provider.

2. Please be advised that the return shipping cost is the responsibility of the buyer.

Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.

3. In principle, we will NOT accept order cancellation request if your order has been shipped. In case any of question and unexpected delay you can always contact our customer: service@banydoll.com.