At Banydoll, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

 Customers can contact us within 30 days of receiving the item. If you are not 100% satisfied with the received doll, we will gladly take it back for a full refund of the item price - no conditions, no exceptions.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

But please be advised that the return shipping cost is the responsibility of the buyer.

If you require assistance, please contact one of our Doll Experts to answer your questions, our Experts will get back to you within 24 hours.

Contact Email: service@banydoll.com